TheBoldOpinion: adult care services - opportunities for improvement
By Andrew Stark. Published 2020-09-17BOLD-Wellbeing
The adult social care sector continues to see systemic problems as evidenced through the ombudsman's latest complaints report. We need less government rhetoric and more BOLD action to be taken to support those who are supporting us.
Your council's performanceYou can view your council's performance here with the site being easy enough to use; the example below shows that in the 2019/2020 year 67% of complaints investigated in the Tower Hamlets council were upheld. What's concerning looking at some of the complaints is the seriousness of them and the fact they had to go to an ombudsman to be upheld; for example one complaint which was upheld concerned the council's treatment of the claimant when she was threatened with homelessness. This beggars the question as to why it took the complaint to get all the way to the ombudsman for the council to be told to assist the claimaint to find appropriate accommodation.
We think you'll also enjoy
Worried about paying for your care: Here are some basic facts
Ashfords take a look at this thorny issue for TheBoldAgeBy Danya Bellis of Ashfords llp, 2020-07-01
The world is changing, is family-based care now a thing of the past?
We would love your views on the challengesBy Steve Foreman, 2020-08-21